What I want to say is that sincerity and enthusiasm are vital to the survival of service industries in such a market economy featured by fierce competition. It was quite easy for them to change the dictionary for me but they refused to do so. They will lose all customers if they persist in doing so. I hope that this letter can draw the attention of the whole society and that the problem can be solved as soon as possible.
Best regards.
                                                        Yours sincerely
                                                        Li Ming

21. A Letter to the University President about the Canteen Service on Campus
January 12th, 2002
Dear Mr. President,
I am a sophomore from Department 3 and I am writing to you about the food and service in the canteen on campus.
To be frank, I am rather disappointed at the food quality, price and service in the canteen. First, the dishes are scarcely well cooked and most of them taste the same.  Secondly, most of the dishes there are priced so high that some students cannot even afford them. Thirdly, the service in the canteen is far from satisfying and the inside of the canteen always seem untidy.
To solve the problem, I suggest that another canteen be built and a mechanism of competition be introduced between the old and the new. Besides, both the canteens should be subject to the students' supervision.
Dining is an everyday issue for students. It may affect their academic performance. Therefore, I sincerely hope this letter can draw your attention to the matter and I hope the problems mentioned above can be solved as soon as possible.     Best regards.
Yours sincerely Li Ming

22.
June 28, 2001
Dear Xiao Wang,          
I’m thrilled to receive your letter on May 10th, in which you suggested our spending a week together here in Beijing. I do think it’s a fantastic idea and I believe we’ll have a good time together.
As to the arrangement of the holiday, I suggest the following activities. For the first three days I will show you around our campus and some places of interest downtown Beijing, such as the Forbidden City, the Temple of Heaven and the Summer Palace. For the following two days, we will visit the Great Wall, the Ming Tombs and other historic sites around the city. In the last two days, we will be back in the city and tour some famous business streets, where you can do some shopping. What do you say?