I look forward to a day when we could really enjoy a more efficient service.

I hope that the above situation will be improved as soon as possible.

If it is not properly settled, I would ask you to give my money back, or I would complain to the Consumer’s Association.

I request you to be kind enough to solve the problem as soon as possible.

应注意：

礼貌用词，不能过激。

提出希望/要求，句型要多样化。

反映问题集中，不要联想其他。

Ex. 1

Last Saturday, you ate at a restaurant and found a fly in one of the dishes you ordered. Write a letter of complaint to the manager of the restaurant and offer your suggestions on this problem.

咨询信、请求信、说明信

开头：简要告知身份，表明写信原因或请求

正文：详细阐明询问、请求的具体内容、希望获得的信息。说明信应写明原因、实情及希望对方做些什么。强调所需信息/帮助的重要性。（按要求）

结尾：表达谢意，希望得到对方回复、帮助或合作。

常用句型：

I would like to inquire about some information concerning/regarding….

I am writing in the hope that you can…

I am writing because I would like to…

Needless to say, your approval of my request will be beneficial not only to myself but to the company.

Could you tell me what I have to do to…

It is sincerely requested that you…

My first question is that …

Should I need to send further materials, please let me know.

If additional information is required, please advise me at your early convenience.Should I send you copies of my qualification in advance?

I would be much obliged to you if you could let me know the procedures I have to go through.

Your prompt and favorable attention to my inquiry would be highly appreciated.

Please render me some valuable advice which is conducive to my final decision.

I am looking forward to a favorable reply at your earliest convenience.

应注意：

请求内容/信息一定要详尽，具体。

语气要客气，委婉。

语言直接，具体，简明。

Ex2. For some reason, you need to borrow a book from a classmate. Write a letter to him or her to describe the book you want to borrow, specify by when the book will be returned, and express your gratitude.

道歉信。

开头：简单交代对何事进行道歉。

正文：解释事情发生的原因，消除误会或矛盾。

结尾：再次表示遗憾何歉意，表明愿意补救的愿望，提出建议或安排。